If I can’t be home on
the pick-up/delivery day, can I reschedule for another
day and time?
You should warn Oficina dos Vapores
in advance. In special circumstances, we can schedule
another visit. You can also come to our store in person,
in which case, you should bring a copy of the service
Can I drop off or pick up my
clothes in person at the store?
May I buy a shirts-only package?
Yes. We offer specific packages.
Should I buy some kind of bag
or basket to send my clothes in? What about hangers?
No. Oficina dos Vapores
you with a basket and a bag, both marked with your
customer number and name. We also provide hangers
if you choose not to send your own. We only ask that
our customers return all this material at their earliest
When is the payment due?
When the first monthly package is purchased, payment
will be due when we make our first delivery. Thereafter,
payment will always be due when each monthly package